Cancellation Policy

1.Subscription Cancellation

Users may cancel their subscription at any time through their account settings or by contacting the Piplhr support team.

Cancellation only stops future automatic renewals and does not immediately terminate the active subscription period.

2.Access After Cancellation

After cancellation:

The subscription will remain active until the end of the current billing cycle.
Access to paid features, services, modules, integrations, or platform functionality may be restricted, limited, or removed after the subscription expires.
Certain data, configurations, records, or account-related information may become inaccessible after subscription expiry, subject to Piplhr's internal data retention practices.

3.Effect of Cancellation

Cancelling a subscription does not automatically qualify a user for a refund, credit, or partial reimbursement.

Subscription fees already billed or processed for the active billing cycle remain subject to the applicable Refund Policy.

Unused subscription periods, partial billing cycles, downgraded plans, unused services, or inactivity after cancellation shall not by themselves create eligibility for refunds or credits.

4.One-Time Purchases & Services

Cancellation does not apply to completed or activated one-time purchases or services, including but not limited to:

PIA Credits
Additional User/Employee Seats
Add-on Features
Custom Features
Setup or Configuration Services
Training Sessions
Consultation Services
Integration Services

Such purchases or services, once activated, scheduled, provisioned, initiated, delivered, or partially consumed, cannot be cancelled.

5.Auto-Renewal Responsibility

Subscriptions may renew automatically at the end of each billing cycle unless cancelled before the applicable renewal date.

Users are solely responsible for reviewing, managing, and cancelling their subscriptions prior to renewal.

Failure to cancel before the renewal date does not guarantee cancellation of the upcoming billing charge.

6.Account Suspension or Termination

Piplhr reserves the right to suspend, restrict, or terminate accounts, services, or platform access if a user:

Violates platform policies, terms, or applicable laws
Engages in fraudulent, abusive, unauthorized, or suspicious activities
Misuses platform services or system resources
Attempts unauthorized access, interference, or disruption of platform operations
Creates operational, legal, reputational, or security risks for Piplhr

7.Platform Changes

Piplhr reserves the right to modify, discontinue, restrict, replace, update, or remove any feature, functionality, service, subscription plan, pricing structure, integration, or platform offering at its sole discretion, with or without prior notice where permitted.

8.Cancellation Review & Discretion

Piplhr reserves the right to review cancellation requests, account status, subscription activity, pending obligations, or policy compliance before processing certain cancellation-related actions.

All cancellation-related decisions, exceptions, account actions, and service access determinations shall remain at the sole discretion of Piplhr.

9.Contact Us

For cancellation-related assistance or support: