Refund Policy

1.Subscription Payments

All subscription plans are billed in advance on a monthly or annual basis based on the selected plan.

Subscription payments are generally non-refundable once the billing cycle has started.

2.One-Time Purchases

Certain platform features or services may require one-time payments, including but not limited to:

• PIA Credits
• Additional User/Employee Seats
• Add-on Features
• Custom Services

All one-time purchases are non-refundable once successfully processed and activated on the account.

3.Duplicate or Incorrect Charges

If you believe you were charged incorrectly or charged multiple times for the same purchase, please contact our support team within 3 business days of the transaction.

After verification, eligible duplicate or incorrect charges will be reviewed and refunded where applicable.

4.Failed Transactions

If an amount is deducted but the service, credits, or subscription is not activated successfully, users should contact support for assistance.

Verified failed transactions will be reviewed and resolved accordingly.

5.Refund Processing Time

Approved refunds are processed to the original payment method used during purchase.

Refund processing may take approximately:

• 1 to 3 business days for review and handling
• Additional time may depend on the bank or payment provider

6.Non-Refundable Situations

Refunds will not be provided for:

• Used subscription periods
• Unused platform time
• Downgraded plans
• Activated one-time purchases
• PIA Credits
• Purchased additional user seats
• Promotional or discounted purchases
• Account suspension due to policy violations

7.Contact Us

For refund-related support, contact the PiplHR Support Team:

• piplhr.com
• support@piplhr.com