The Receptionist is the first impression of the company. They welcome visitors, answer and direct calls, manage the front desk, handle deliveries and support the office team with scheduling and administrative tasks.
Also known as: Front Desk Executive, Front Office Executive, Front Desk Coordinator
The responsibilities a Receptionist owns and the duties they perform.
The job information and the skills this role needs.
How to measure whether a Receptionist is succeeding.
In Piplhr, KPIs become recurring daily and weekly reports that each person submits - see Reporting & KPI tracking.
The Receptionist is the first impression of the company. They welcome visitors, answer and direct calls, manage the front desk, handle deliveries and support the office team with scheduling and administrative tasks.
Key responsibilities include: provide a warm, professional welcome to all visitors; handle incoming calls and messages accurately; maintain visitor security procedures; manage deliveries, couriers and mail; coordinate meeting rooms and appointments.
Technical skills: Phone and switchboard handling, Basic computer and email, Calendar and booking tools, Record keeping. Soft skills: Friendly, professional manner, Clear spoken communication, Multitasking, Composure, Reliability.
A Receptionist typically reports to the Office Manager or Administration Manager.
Higher secondary or bachelor's degree, with 0-2 years in a front office or customer-facing role.
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