The Office Manager keeps the workplace organised, equipped and running smoothly so everyone else can focus on their work. They manage facilities, vendors, office budgets, administrative staff and many of the processes that hold a growing company together.
Also known as: Administration Manager, Admin Manager, Office Administrator
The responsibilities an Office Manager owns and the duties they perform.
Responsibilities
1Manage office facilities, maintenance and workplace safety
2Supervise administrative and front-office staff
3Manage vendor relationships and service contracts
4Control the office budget and process administrative expenses
5Maintain asset registers, records and filing systems
6Coordinate onboarding logistics such as desks, equipment and ID cards
7Keep the company org chart, contact lists and office SOPs current
8Support HR and finance with administrative processes
Duties
Daily
Oversee front desk, visitors, deliveries and correspondence
Resolve facilities, IT access and supply issues
Support leadership with scheduling and coordination
Weekly
Check office supplies and place orders
Coordinate cleaning, security and maintenance vendors
Organise internal meetings and events
Monthly
Track office expenses against budget
Review vendor contracts and renewals
Update office policies, asset registers and contact lists
Job Specification (JS)
The job information and the skills this role needs.
Job information
Qualification
Bachelor's degree in any discipline
Experience
3-6 years in administration or office management
Work location
Office-based
Working hours
Full-time, typically 9 hours a day, 5-6 days a week
Shift
Day shift
Employment type
Full-time
Technical skills
Vendor and contract management
Budget tracking
Office software and spreadsheets
Facilities management basics
Record keeping
Soft skills
Organisation
Multitasking
Problem solving
Service mindset
Keeping things confidential
Tools used
Spreadsheets
Expense and procurement tools
Calendar and booking tools
Asset register
SOP and handbook platform
Career path
Administrative Assistant
Office Administrator
Office Manager
Facilities / Administration Head
KPI
How to measure whether an Office Manager is succeeding.
KPI
What it measures
Review
Office budget variance
Actual administrative spend against budget
Monthly
Facilities issue resolution
Requests resolved within agreed time
Weekly
New joiner readiness
Joiners with desk, equipment and access ready on day one
Monthly
Vendor SLA adherence
Vendors meeting agreed service levels
Monthly
In Piplhr, KPIs become recurring daily and weekly reports that each person submits - see Reporting & KPI tracking.
Office Manager FAQs
What does an Office Manager do?
The Office Manager keeps the workplace organised, equipped and running smoothly so everyone else can focus on their work. They manage facilities, vendors, office budgets, administrative staff and many of the processes that hold a growing company together.
What are the main responsibilities of an Office Manager?
Key responsibilities include: manage office facilities, maintenance and workplace safety; supervise administrative and front-office staff; manage vendor relationships and service contracts; control the office budget and process administrative expenses; maintain asset registers, records and filing systems.
What skills does an Office Manager need?
Technical skills: Vendor and contract management, Budget tracking, Office software and spreadsheets, Facilities management basics, Record keeping. Soft skills: Organisation, Multitasking, Problem solving, Service mindset, Keeping things confidential.
Who does an Office Manager report to?
An Office Manager typically reports to the General Manager, Operations Manager or Founder.
What qualifications are required to become an Office Manager?
Bachelor's degree in any discipline, with 3-6 years in administration or office management.
A practical method for defining roles and responsibilities in your team - what to include, how to avoid gaps and overlaps, and a template you can use for every position.
A step-by-step guide to writing job descriptions - job title, summary, responsibilities, job specification and more - plus the difference between a JD and a job specification.