Piplhr
Management & OperationsJD · JS · KPIs

Office Manager Roles and Responsibilities

The Office Manager keeps the workplace organised, equipped and running smoothly so everyone else can focus on their work. They manage facilities, vendors, office budgets, administrative staff and many of the processes that hold a growing company together.

Also known as: Administration Manager, Admin Manager, Office Administrator

Build this role in Piplhr
Reports to
General Manager, Operations Manager or Founder
Department
Management & Operations
Experience
3-6 years in administration or office management
Work location
Office-based

Job Description (JD)

The responsibilities an Office Manager owns and the duties they perform.

Responsibilities

  1. 1Manage office facilities, maintenance and workplace safety
  2. 2Supervise administrative and front-office staff
  3. 3Manage vendor relationships and service contracts
  4. 4Control the office budget and process administrative expenses
  5. 5Maintain asset registers, records and filing systems
  6. 6Coordinate onboarding logistics such as desks, equipment and ID cards
  7. 7Keep the company org chart, contact lists and office SOPs current
  8. 8Support HR and finance with administrative processes

Duties

Daily
  • Oversee front desk, visitors, deliveries and correspondence
  • Resolve facilities, IT access and supply issues
  • Support leadership with scheduling and coordination
Weekly
  • Check office supplies and place orders
  • Coordinate cleaning, security and maintenance vendors
  • Organise internal meetings and events
Monthly
  • Track office expenses against budget
  • Review vendor contracts and renewals
  • Update office policies, asset registers and contact lists

Job Specification (JS)

The job information and the skills this role needs.

Job information

Qualification
Bachelor's degree in any discipline
Experience
3-6 years in administration or office management
Work location
Office-based
Working hours
Full-time, typically 9 hours a day, 5-6 days a week
Shift
Day shift
Employment type
Full-time

Technical skills

  • Vendor and contract management
  • Budget tracking
  • Office software and spreadsheets
  • Facilities management basics
  • Record keeping

Soft skills

  • Organisation
  • Multitasking
  • Problem solving
  • Service mindset
  • Keeping things confidential

Tools used

  • Spreadsheets
  • Expense and procurement tools
  • Calendar and booking tools
  • Asset register
  • SOP and handbook platform

Career path

  1. Administrative Assistant
  2. Office Administrator
  3. Office Manager
  4. Facilities / Administration Head

KPI

How to measure whether an Office Manager is succeeding.

KPIWhat it measuresReview
Office budget varianceActual administrative spend against budgetMonthly
Facilities issue resolutionRequests resolved within agreed timeWeekly
New joiner readinessJoiners with desk, equipment and access ready on day oneMonthly
Vendor SLA adherenceVendors meeting agreed service levelsMonthly

In Piplhr, KPIs become recurring daily and weekly reports that each person submits - see Reporting & KPI tracking.

Office Manager FAQs

What does an Office Manager do?

The Office Manager keeps the workplace organised, equipped and running smoothly so everyone else can focus on their work. They manage facilities, vendors, office budgets, administrative staff and many of the processes that hold a growing company together.

What are the main responsibilities of an Office Manager?

Key responsibilities include: manage office facilities, maintenance and workplace safety; supervise administrative and front-office staff; manage vendor relationships and service contracts; control the office budget and process administrative expenses; maintain asset registers, records and filing systems.

What skills does an Office Manager need?

Technical skills: Vendor and contract management, Budget tracking, Office software and spreadsheets, Facilities management basics, Record keeping. Soft skills: Organisation, Multitasking, Problem solving, Service mindset, Keeping things confidential.

Who does an Office Manager report to?

An Office Manager typically reports to the General Manager, Operations Manager or Founder.

What qualifications are required to become an Office Manager?

Bachelor's degree in any discipline, with 3-6 years in administration or office management.

Guides for defining roles

Give every Office Managera role they can run on their own.

Build Your Organization Free