The Supervisor directs front-line workers on a shift, floor or site so work is completed safely, on time and to standard. They assign tasks, monitor progress, enforce procedures and escalate problems such as breakdowns, shortages or quality issues.
Also known as: Shift Supervisor, Site Supervisor, Floor Supervisor, Production Supervisor
The responsibilities a Supervisor owns and the duties they perform.
The job information and the skills this role needs.
How to measure whether a Supervisor is succeeding.
In Piplhr, KPIs become recurring daily and weekly reports that each person submits - see Reporting & KPI tracking.
The Supervisor directs front-line workers on a shift, floor or site so work is completed safely, on time and to standard. They assign tasks, monitor progress, enforce procedures and escalate problems such as breakdowns, shortages or quality issues.
Key responsibilities include: achieve shift or site output targets; ensure workers follow safety rules and use protective equipment; enforce standard operating procedures and quality checks; allocate labour and equipment effectively; train and guide new workers on the job.
Technical skills: Knowledge of the process and equipment, Safety procedures, Quality inspection basics, Shift reporting. Soft skills: Crew leadership, Clear instructions, Discipline, Quick decision making, Reliability.
A Supervisor typically reports to the Operations Manager, Production Manager or Site Engineer.
Diploma or ITI in a relevant trade, or equivalent experience, with 3-6 years in the field, with 1+ year leading a crew.
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