The Operations Manager makes sure the company delivers its products or services efficiently, on time and to standard. They plan resources, run the teams that do the work, improve processes and track the metrics that show whether operations are healthy.
Also known as: Operations Head, Ops Manager, Production Manager
The responsibilities an Operations Manager owns and the duties they perform.
The job information and the skills this role needs.
How to measure whether an Operations Manager is succeeding.
In Piplhr, KPIs become recurring daily and weekly reports that each person submits - see Reporting & KPI tracking.
The Operations Manager makes sure the company delivers its products or services efficiently, on time and to standard. They plan resources, run the teams that do the work, improve processes and track the metrics that show whether operations are healthy.
Key responsibilities include: plan and allocate people, equipment and materials to meet demand; deliver output, timelines and quality targets; lead supervisors and team leads, and build their skills; document and standardise core operational processes as SOPs; identify bottlenecks and improve efficiency and cost.
Technical skills: Capacity and resource planning, Process mapping and SOP design, Inventory and supply chain basics, KPI dashboards, Lean or continuous improvement methods. Soft skills: Problem solving, Team leadership, Setting priorities, Clear communication, Composure under pressure.
An Operations Manager typically reports to the General Manager, COO or CEO.
Bachelor's degree in business, engineering or a related field, with 5-10 years in operations, with 2+ years managing teams.
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