The Waiter or Server looks after guests at their tables - welcoming them, recommending dishes, taking accurate orders, serving food and drinks, and making sure the experience is smooth from seating to payment.
Also known as: Server, Steward, Waitress, Food and Beverage Associate
The responsibilities a Waiter owns and the duties they perform.
The job information and the skills this role needs.
How to measure whether a Waiter is succeeding.
In Piplhr, KPIs become recurring daily and weekly reports that each person submits - see Reporting & KPI tracking.
The Waiter or Server looks after guests at their tables - welcoming them, recommending dishes, taking accurate orders, serving food and drinks, and making sure the experience is smooth from seating to payment.
Key responsibilities include: provide friendly, attentive service to every guest; take and enter orders accurately, noting allergies and preferences; serve food and drinks to service standards; upsell appropriately to increase average bill; handle payments accurately.
Technical skills: Menu knowledge, POS order entry, Table service standards, Payment handling, Basic food safety. Soft skills: Friendliness, Attentiveness, Memory, Teamwork, Working calmly when busy.
A Waiter typically reports to the Floor Manager, Captain or Restaurant Manager.
Higher secondary; hospitality diploma is a plus, with 0-2 years in restaurants or hospitality.
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