Piplhr
Human ResourcesJD · JS · KPIs

HR Manager Roles and Responsibilities

The HR Manager builds and runs the systems that attract, develop and retain employees. They own hiring, onboarding, performance cycles, employee relations, policies and statutory compliance, and act as a trusted advisor to managers on people decisions.

Also known as: Human Resources Manager, People Manager, HR Lead

Build this role in Piplhr
Reports to
Managing Director, CEO or HR Head
Department
Human Resources
Experience
5-8 years in HR, with at least 2 years managing HR operations
Work location
Office-based or hybrid

Job Description (JD)

The responsibilities an HR Manager owns and the duties they perform.

Responsibilities

  1. 1Own end-to-end recruitment, from workforce planning to signed offer
  2. 2Design and run a structured onboarding programme for every new hire
  3. 3Draft, update and communicate HR policies and the employee handbook
  4. 4Run performance review cycles and support managers with goal setting
  5. 5Manage employee relations, grievances and disciplinary processes fairly
  6. 6Ensure compliance with labour laws, statutory benefits and record keeping
  7. 7Coordinate payroll inputs, benefits and exit settlements
  8. 8Maintain accurate employee records and HR systems
  9. 9Keep job descriptions, org charts and role responsibilities up to date
  10. 10Run engagement, learning and retention activities

Duties

Daily
  • Respond to employee and manager queries on policies, leave and payroll
  • Review the hiring pipeline and unblock stuck candidates
  • Handle employee relations issues and escalations
  • Approve attendance and leave exceptions
Weekly
  • Meet department heads to review open positions and people issues
  • Check onboarding progress for new joiners
  • Review HR numbers such as open roles, people leaving and time to hire
  • Plan engagement or training activities
Monthly
  • Share payroll inputs with finance and verify accuracy
  • Complete statutory filings and compliance checks
  • Report exits, hiring and engagement numbers to leadership

Job Specification (JS)

The job information and the skills this role needs.

Job information

Qualification
Bachelor's degree; MBA or postgraduate diploma in HR preferred
Experience
5-8 years in HR, with at least 2 years managing HR operations
Work location
Office-based or hybrid
Working hours
Full-time, typically 9 hours a day, 5-6 days a week
Shift
Day shift
Employment type
Full-time

Technical skills

  • Recruitment and interviewing
  • Labour law and statutory compliance
  • Performance management frameworks
  • HRMS and payroll software
  • Policy writing
  • HR analytics and reporting

Soft skills

  • Keeping things confidential
  • Conflict resolution
  • Clear written and verbal communication
  • Empathy with firmness
  • Stakeholder management

Tools used

  • HRMS / payroll software
  • Applicant tracking system
  • Spreadsheets
  • Job portals
  • Company handbook and SOP platform

Career path

  1. HR Executive
  2. HR Generalist
  3. HR Manager
  4. Senior HR Manager / HR Business Partner
  5. Head of HR / CHRO

KPI

How to measure whether an HR Manager is succeeding.

KPIWhat it measuresReview
Time to hireAverage days from approved requisition to accepted offerMonthly
Early exitsShare of new hires leaving within 90 daysQuarterly
Employee turnoverVoluntary exits as a share of average headcountQuarterly
Compliance filings on timeStatutory filings completed by their due datesMonthly
Review cycle completionShare of employees with completed performance reviewsQuarterly

In Piplhr, KPIs become recurring daily and weekly reports that each person submits - see Reporting & KPI tracking.

HR Manager FAQs

What does an HR Manager do?

The HR Manager builds and runs the systems that attract, develop and retain employees. They own hiring, onboarding, performance cycles, employee relations, policies and statutory compliance, and act as a trusted advisor to managers on people decisions.

What are the main responsibilities of an HR Manager?

Key responsibilities include: own end-to-end recruitment, from workforce planning to signed offer; design and run a structured onboarding programme for every new hire; draft, update and communicate HR policies and the employee handbook; run performance review cycles and support managers with goal setting; manage employee relations, grievances and disciplinary processes fairly.

What skills does an HR Manager need?

Technical skills: Recruitment and interviewing, Labour law and statutory compliance, Performance management frameworks, HRMS and payroll software, Policy writing, HR analytics and reporting. Soft skills: Keeping things confidential, Conflict resolution, Clear written and verbal communication, Empathy with firmness, Stakeholder management.

Who does an HR Manager report to?

An HR Manager typically reports to the Managing Director, CEO or HR Head.

What qualifications are required to become an HR Manager?

Bachelor's degree; MBA or postgraduate diploma in HR preferred, with 5-8 years in HR, with at least 2 years managing HR operations.

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